Our customer service officers are pleased to answer your questions about our products and services. Please go through our FAQs and if you still cannot find the answer, please click the relevant subject to ask our staff.
Q: Why Inteshop?
A: At inteshop.com, we value 4 things: Products Quality, Product Price, Customer Service and Customer Satisfaction. To achieve this, we at inteshop.com will constantly strive to improve ourselves to meet the ever changing products, technology and the demand from our valued customers.
Q: How do I make a purchase in your website?
A: In order to purchase from our website, you must register with us. Please check below to see if you are a registered member.
Q: How do I register with your website?
A: To register
A) Click Sign in
B) Click Register
C) Fill in the compulsory details
An email will be sent to you containing your passsword. Upon your login, you will be successfully registered with us.
If you email has already been used, then you are already a registered member, please follow FAQ below to retrieve your password.
Q: Am I a registered member?
A: You are a registered member with us if
A) If you have bought from an auction site and we have shipped the goods to you.
B) If you have received emails regarding promotion / newsletter about our website.
Q: I am a registered member but what is my password?
A: If you have lost or forgotten your passwords, please do the followings.
A) Click Sign in
B) Click Forget password
C) Enter the email registered with us.
An email will be sent to you containing your password. Please check your mailbox or spam box
Q: Can I do a self-collection for the goods which I have just purchased?
A: No. All our sales transactions are done online and shipped out accordingly to shipping method which you have paid for.
Q: Why are the shipping charges so expensive?
A: This is not true. All Shipping Charges are based on actual shipping rates and a small fees for handling charges. We will never over-charge our customers.
Q: How do I check the shipping charges?
A: When you have selected the items to purchase, please check-out to find the shipping charges that you will have to pay. For all customers, multiple units or combined purchased is recommended so that you can save on shipping charges.
Q: How would I know that my order has been accepted?
A: We will send you an email within 1-2 hrs upon receiving your order. .
Q: When are the goods shipped out?
A: We will strive to send out all orders within 2 working days upon receipt of your payment confirmation.
Q: How long will I get a reply from my enquiry (Contact Us)?
A: Inteshop.com value all their customers and will strive to reply within 24-48hrs.
Ask our Staff